Warranty policy

Every Lumeva product is covered by a 2-year warranty from the date of purchase — our track, Lumeva lights (Standard and Pro), controllers, power supplies and accessories. It covers manufacturing defects: the product failing on its own under normal use. It does not cover user error or improper installation.

• LED failure in a Lumeva light (dim, dead, color drift)
• Driver failure in a Lumeva power supply
• Controller failure in a Lumeva controller
• Powder-coat degradation (fade, chip, peel)
• Water ingress under normal outdoor conditions — these are sealed outdoor parts, so if water got into one, that is on us
• Track corrosion under normal outdoor conditions
• Mounting hardware failure

Govee lights are Govee's product and carry Govee's own warranty, not ours. Govee sets those terms and handles those claims; we neither extend that warranty nor administer it. If a Govee light fails, take it to Govee.

What stays ours is everything we made. The Lumeva track those lights sit on — including the track we build for Govee lights — is covered here for two years, as are our controllers, power supplies and accessories. And because Lumeva lights (Standard and Pro) are our own product, a Lumeva light on Lumeva track puts the whole system under this one 2-year warranty.

• Govee lights — Govee warrants those, not us (see above). The Lumeva track under them is still covered.
• Physical damage from impact (hail, falling branches, ladders)
• Modifications or repairs by unauthorized parties (anyone other than you or a certified Lumeva installer)
• Damage from user error, or from an installation that didn't follow our guide. Work done by our own installers is covered by your installation agreement instead
• Cosmetic wear that doesn't affect function (small scratches from installation, etc.)
• Acts of God beyond normal weather (hurricanes, tornadoes, lightning strikes)

1. Fill in the warranty claim form — it takes a minute, and you do not need your order number. If you would rather email, send it to help@lumevalighting.com (subject: Warranty claim) with 2–3 photos showing the issue.
2. We respond within 24 hours, usually within 4. Sometimes we'll ask a quick troubleshooting question; sometimes we'll just approve the replacement.
3. In-stock replacements ship within 48 hours of approval; replacement track is remade in your color first. You don't need to return the defective unit unless we ask.
4. For installer-network installs, we coordinate directly with the installer for re-install at no cost to you.

A failed Govee light is a claim for Govee, under whatever terms Govee offers — we can't open, approve or speed one up for you. If you're not sure which part failed, send us the photos anyway and we'll tell you whether it's ours. If it is, we take it from there.

The warranty is transferable to subsequent property owners. If you sell your home, the warranty stays with the property — pass along your order number to the new owner.

After the warranty period, replacement parts are available at cost + shipping. Most components last well beyond the warranty period — powder coat is UV-stable for 10+ years, aluminum doesn't rust, and our LEDs are rated for 50,000 hours, or 100,000+ on the Pro line.

Email help@lumevalighting.com (subject: Warranty claim) or contact us. Real humans, Mon–Fri Pacific time.