Privacy policy

Lumeva Lighting (“we,” “us,” “our”) respects your privacy. This policy explains what we collect, how we use it, and the choices you have. Questions? Email help@lumevalighting.com (subject: Privacy request).

• Personal information: name, email, phone, shipping and billing addresses.
• Payment information: processed by Authorize.Net; we do not store card numbers.
• Zelle payment confirmations: if you pay by Zelle and send us a screenshot or confirmation number, we keep it privately and use it only to confirm your payment. Screenshots are deleted 90 days after the order is paid or closed; the confirmation number stays with the payment record.
• Order information: products purchased, order history, installation booking details.
• Communications: messages sent through our contact form, email, or support.
• Device information: browser type, IP address, device type — collected through cookies.

• Process orders and installation bookings.
• Send order confirmations, shipping updates, and receipts.
• Respond to inquiries and provide customer support.
• Send our newsletter and offers to shoppers who opt in.
• If you have a Lumeva account as a trade or package partner, send you partner news, offers and reminders about your account. Every one of these emails has an unsubscribe link (and one-click unsubscribe in mail apps that support it); unsubscribing does not stop order, proof, shipping or account emails.
• Improve our website, products, and services.
• Detect and prevent fraud.
• Comply with legal obligations.

• Essential cookies: required for the site to function (cart, sessions).
• Our own analytics: we record the pages you visit and the steps you take in the shop (such as adding to cart or starting checkout) in our own database, to understand how the site is used. This record is not shared with ad networks.
• Advertising pixels: the Meta (Facebook and Instagram) Pixel, the TikTok Pixel and the Google Ads tag set cookies to measure our ad campaigns. When you buy, send a form or sign up, we may also tell Meta and TikTok about it directly, with your email address and phone number in hashed (scrambled) form, your IP address and your browser type, so they can match the visit to an ad. The pixels never load on our payment, proof-approval, quote or unsubscribe pages.
• Opting out: turn on Global Privacy Control in your browser and the advertising pixels will not load, and the pages you visit and forms you send will not be reported to Meta or TikTok. A completed order is still reported to Meta as a purchase, as described above. You can also block or clear cookies in your browser settings.

We do not sell your personal information. We share data only with processors needed to run the business, and with the installer who serves your area when you ask for an in-home quote:

• Authorize.Net — payment processing.
• Resend — transactional and marketing email delivery.
• Supabase — encrypted data storage.
• Vercel — site hosting.
• Cloudflare Turnstile — spam protection on some forms.
• Sentry — error reports, so we can fix problems on the site.
• Meta, TikTok and Google — advertising measurement, as described under Cookies & tracking.
• Independent Lumeva installer partners — when you request a free in-home quote at an address inside an installer partner's service area, we send that installer your name, contact details, address and visit preferences so they can schedule and carry out the visit.

You can request a copy of your data, ask us to correct it, or ask us to delete it. Email help@lumevalighting.com (subject: Privacy request) and we'll respond within 30 days.

We may update this policy. Material changes will be announced via email to registered customers and the “Last updated” date on this page.