Privacy Policy
Lumeva Lighting ("we," "us," or "our") respects your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, and safeguard your data when you visit our website or make a purchase.
Information We Collect
We collect information you provide directly to us, including:
- Personal information: name, email, phone, shipping and billing addresses
- Payment information: processed securely through our payment provider; we do not store full card numbers
- Order information: products purchased, order history, installation booking details
- Communications: messages you send through our contact form, email, or support
- Device information: browser type, IP address, device type, collected through cookies
How We Use Your Information
- Process and fulfill your orders and installation bookings
- Send order confirmations, shipping updates, and receipts
- Respond to inquiries and provide customer support
- Send marketing communications (with your consent)
- Improve our website, products, and services
- Detect and prevent fraud
- Comply with legal obligations
Cookies & Tracking
- Essential cookies: required for the website to function
- Analytics cookies: help us understand visitor interactions
- Marketing cookies: deliver relevant ads and measure campaigns
You can manage cookie preferences through your browser settings.
Third-Party Sharing
We do not sell your personal information. We may share data with trusted third parties for:
- Payment processing (e.g., Stripe)
- Order fulfillment and shipping carriers
- Email marketing services (with your opt-in)
- Analytics providers
- Certified installers (only with installation booking requests)
- Legal compliance when required by law
Data Security
We implement industry-standard security measures including SSL encryption, secure payment processing, and access controls. No method of transmission is 100% secure.
Your Rights
- Access the personal data we hold about you
- Request correction of inaccurate data
- Request deletion of your data
- Opt out of marketing communications at any time
- Request data portability
To exercise any rights, contact hello@lumevalighting.com.
This Privacy Policy may be updated from time to time. Changes will be posted on this page.