Question 1

How do I measure my roofline?

Accepted Answer

Use a long tape measure or wheel — measure every roof edge facing the front. Round up to the nearest 5ft.

Question 2

Do I include the soffit?

Accepted Answer

Only if you want lighting there. Roofline kits assume the visible edge facing the street.

Question 3

What if my home is L-shaped?

Accepted Answer

Add the linear feet of every visible edge. Corner joints handle the angles — included in the kit.

Question 4

How does RAL color matching work?

Accepted Answer

Send us the RAL code (or a paint chip) for your trim. We powder-coat each track in that exact code before assembly.

Question 5

Can you match a brand-specific paint color?

Accepted Answer

Yes — most major paint brands cross-reference to RAL codes. We have a free color-match service.

Question 6

Will the color fade in sun?

Accepted Answer

Powder coat is UV-stable for 10+ years. Aluminum doesn't rust. Warranty covers any visible degradation under 24 months.

Question 7

Can I install it myself?

Accepted Answer

Yes — kits include a step-by-step guide, mounting hardware, and a single Drive power supply. Most installs take 4-6 hours.

Question 8

Do I need an electrician?

Accepted Answer

Only if your installation requires a new outdoor circuit. For most homes, the included PSU plugs into a standard outdoor outlet.

Question 9

Can you install it for me?

Accepted Answer

Our certified installer network is growing across the US — request a booking from the Book Installation page and we'll confirm availability in your area.

Question 10

Will my HOA approve it?

Accepted Answer

The track is low-profile and color-matched to your trim or fascia, so it's virtually invisible by day — the most common reason HOAs approve permanent lighting. We can't guarantee any board's decision, but we're happy to provide product photos and spec sheets for your application. Email hello@lumevalighting.com (subject: HOA packet).

Question 11

How long does shipping take?

Accepted Answer

Custom-painted orders ship in 5-7 business days. Standard-color orders ship in 3-5. We ship to all 50 US states and DC.

Question 12

Free shipping threshold?

Accepted Answer

Free standard shipping on orders of $500 or more. Under $500, shipping is a $24 flat rate.

Question 13

What does the warranty cover?

Accepted Answer

2 years on all hardware. Covers LED failure, driver failure, controller failure, powder-coat degradation, water ingress — anything other than physical damage.

Question 14

How do I make a claim?

Accepted Answer

Email hello@lumevalighting.com (subject: Warranty claim) with photos and your order number. Replacement ships within 48 hours.

Question 15

What's the return policy?

Accepted Answer

60-day returns on unopened standard products. Custom-painted tracks are non-refundable but exchangeable for a 15% restocking fee.

Question 16

How do I start a return?

Accepted Answer

Email hello@lumevalighting.com (subject: Return request) with your order number and we'll send a prepaid return label and instructions.

Question 17

How do I control the lights?

Accepted Answer

Through the Lumeva app (iOS and Android) over 2.4GHz Wi-Fi. Your existing wall switch keeps working.

Question 18

Do I need a hub or bridge?

Accepted Answer

No. The controller connects directly to your 2.4GHz Wi-Fi — no extra hardware needed.

Question 19

What smart-home systems are compatible?

Accepted Answer

The Lumeva app for iOS and Android. We don't offer certified Alexa, Google Home, or SmartThings integrations yet.

Frequently asked questions

Measuring & sizing

Color matching

Installation

Shipping

Warranty

Returns

App & control

Didn't find your answer?