Shipping & returns

• Standard shipping is free on every order, with no minimum (except Alaska, Hawaii and Puerto Rico, where it is quoted at checkout).
• Express is priced by the weight of your order, less a discount for the Standard shipping we'd otherwise cover. You see the exact price at checkout before you pay. Express isn't available to Alaska, Hawaii or Puerto Rico.
• Made to order: production starts once you approve your proof, and we email you the date it will be ready to ship as soon as you sign. The delivery window below starts when it ships.
• Two delivery speeds, chosen at checkout: Standard (12 to 16 days after it ships) or Express (4 to 8 business days after it ships).
• No flat rate on express. Every express order is quoted on its own weight, so a small order never subsidizes a pallet.
• We email you a proof before we make anything. About two working days after you order, you'll get a summary of your colors, lengths and quantities with a link to check it over and sign off. Powder coating can't be undone, so nothing is cut or coated until you approve it, and production starts the day you do.
• Clips, caps and power supplies ordered on their own ship within 2–3 business days.
• You'll get a tracking link by email the moment your order ships.

We ship to all 50 US states and DC. International shipping isn't available at this time — contact us if you need an international quote.

• Standard items: 60-day returns on unopened standard (in-stock) products in original packaging.
• Custom orders are any track cut or powder-coated to your order — everything that goes through a production proof. Once you sign the production proof, we custom color-match and cut the track to your exact specifications, so it cannot be restocked or resold. Custom orders are final sale once you approve the production proof. They are refunded only if they arrive defective or we sent the wrong product. Damage in shipping, damage after delivery and a change of mind are not refunded.
• We pay return shipping for defective or wrong items. For a change-of-mind return of a standard item, you cover return shipping.

1. Email help@lumevalighting.com (subject: Return request) with your order number and reason for return.
2. We'll send return instructions, with a prepaid label for a defective or wrong item.
3. Package the item securely in original packaging and drop off at any carrier location.
4. Refunds post within 5 business days of receipt, to the original payment method.

• Defective or wrong item: email help@lumevalighting.com within 7 days of delivery with photos. We'll replace it at no cost — in-stock items ship within 48 hours, and custom track is remade to your approved proof — or refund it.
• Damaged in shipping or after delivery: custom orders are not refunded or replaced for damage in transit or damage after delivery. A standard item that arrives damaged in transit is replaced at no cost if you email us photos within 7 days of delivery.

You can change or cancel an order any time before you approve your proof — and since nothing is cut or coated until you do, that is a real window rather than a race. Approving the proof is the point of no return: after that, your track is custom color-matched and enters production. Once the proof is signed there are no cancellations, and the order is refunded only if it arrives defective or we sent the wrong product.