Terms of service

By accessing or using lumevalighting.com or any Lumeva product or service, you agree to these terms. If you don't agree, please don't use the site.

• You agree not to misuse the site or attempt to interfere with it.
• You agree not to use the site for any unlawful purpose or in any way that could damage Lumeva or any third party.
• You are responsible for keeping your account credentials secure if you create an account.

• All orders are subject to acceptance and product availability. We reserve the right to refuse or cancel any order.
• Prices are listed in USD and may change without notice. Sale prices apply only to orders placed during the sale period.
• The listed price is our regular price, and it is what you pay when you pay by credit or debit card. Where the payment step offers Zelle, you can pay by Zelle bank transfer instead and get a discount off the listed price. When it is offered, the discount is on the same terms for every customer, and the exact amount is shown at the payment step before you pay. Zelle costs us less to accept than a card, so we pass the saving on to you.
• Zelle is not offered on every payment: for example, not on install financing or monthly subscriptions. Where the payment step does not offer Zelle, you pay the listed price.
• Zelle is a bank transfer straight from your bank account. Only send a Zelle payment to help@lumevalighting.com, and only for the amount shown at the payment step.
• Custom orders are any track cut or powder-coated to your order — everything that goes through a production proof. Once you sign the production proof, we custom color-match and cut the track to your exact specifications, so it cannot be restocked or resold, and the order cannot be cancelled. Custom orders are final sale once you approve the production proof. They are refunded only if they arrive defective or we sent the wrong product. Damage in shipping, damage after delivery and a change of mind are not refunded.

Shipping and return policies are detailed on the Shipping & Returns page. Those terms are incorporated by reference.

Orders are fulfilled from one of three Lumeva fulfillment locations: Murrieta, California; Mexico; or China. We choose the location for each order (and may split an order across locations) based on the product, finish and inventory. The fulfillment location does not change the price you pay or the delivery window quoted at checkout, and a single order may arrive in more than one shipment.

Lumeva products — our track, Lumeva lights, controllers, power supplies and accessories — are covered by a 2-year warranty against manufacturing defects, as described on the Warranty Policy page. That warranty does not cover Govee lights: those are Govee's product and carry Govee's own warranty, which Lumeva neither extends nor administers. Warranty claims must be submitted within the coverage window.

To the maximum extent permitted by law, Lumeva is not liable for indirect, incidental, or consequential damages arising from use of our products. Total liability is limited to the purchase price of the product giving rise to the claim.

All content, designs, code, photography, and trademarks on the site are owned by Lumeva Lighting. You may not reproduce or redistribute without written permission.

We may revise these terms occasionally. Continued use of the site after changes constitutes acceptance.

Questions about these terms? Email help@lumevalighting.com (subject: Terms question).